Shipping Policy – Fast, Safe & Reliable Delivery

Thank you for choosing ZARP.

This Shipping Policy explains how your order is processed, shipped, and delivered. ZARP products are supplied and dispatched by Pyrotor Appliances LLP. Our goal is to ensure your order reaches you quickly, safely, and without hassle.

Shipping Coverage

• We currently ship to all serviceable locations within India.
• If your PIN code is not serviceable by our courier partners, our support team will contact you to discuss alternative options or cancel and refund your order.

Order Processing Time

• Orders are processed within 3–7 business days from the date of order confirmation.
• Orders are not processed or dispatched on Sundays or public holidays.
• Once processed, your package is carefully packed and handed over to our trusted courier partners.

Shipping Methods & Delivery Time

• We work with reputed and reliable courier services to ensure safe handling.
• Estimated delivery time: 3–7 business days after dispatch, depending on location.
• Remote or non-metro areas may require additional transit time.
• Delivery timelines are indicative and may vary due to weather, courier delays, regulatory checks, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated based on the total order weight, delivery PIN code, and courier rates.
• The exact shipping fee (if applicable) will be clearly displayed at checkout before you confirm and pay for your order.

Order Tracking

• Once your order is shipped, you will receive an email and/or SMS with your tracking ID and courier details.
• You can use this tracking ID on the courier partner’s tracking page to monitor your shipment status in real time until delivery.

Shipping Address Accuracy

• Please ensure your name, address, PIN code, and mobile number are complete and correct at the time of placing the order.
• ZARP/Pyrotor Appliances LLP will not be responsible for delayed deliveries, non-delivery, or lost packages arising from incorrect or incomplete shipping information provided by the customer.

Delivery Attempts & Non-Delivery

• Courier partners usually make 1–3 delivery attempts; if you are unavailable, they may contact you by phone or SMS.
• If the order is returned to us due to repeated unsuccessful delivery attempts or refusal to accept the shipment, we may deduct two-way shipping charges before processing any refund, where applicable.

Delivery Issues (Delay / Damage / Wrong Item)

• If your shipment is unduly delayed, marked as delivered but not received, or you receive a physically damaged or wrong product, please contact us within 48 hours of the expected or actual delivery date.
• Reach us at zarpretail@gmail.com or +91 73971 70765 with your order ID, photos (in case of damage), and a brief description of the issue; our team will coordinate with the courier and resolve the problem promptly to ensure your satisfaction.

Undeliverable or Restricted Locations

• In rare cases where a courier marks your location as non-serviceable or high-risk after order placement, we reserve the right to cancel the order.
• In such situations, you will be informed, and any payment received will be refunded to your original payment method within a reasonable processing time.

Company Details

• Registered entity: Pyrotor Appliances LLP
• Address: No.42, Purana Nooru Street, Anna Nagar, Hasthinapuram, Chrompet – 600 064, Tamil Nadu, India.
• Customer support: zarpretail@gmail.com / +91 73971 70765 (business hours: 10:00 AM – 6:00 PM, Monday to Saturday, excluding public holidays).

Our Commitment

• Every ZARP order is packed, handled, and shipped with care, in line with industry best practices for e-commerce shipping to ensure a smooth delivery experience.
• Transparent timelines, real-time tracking, and responsive support help you always know where your order is and what to expect until it reaches you.